At Mushkeez, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a straightforward returns and exchange process. Please read the policy below for details.
Eligibility for Returns & Exchanges
- Returns or exchanges can be initiated within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (order receipt) is required.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us:
Email: info@mushkeez.com
Phone: 03700737263
Provide your order number and details of the item you wish to return or exchange.
Return Charges
- Customers are responsible for return shipping charges.
- Delivery charges paid during the original purchase are non-refundable.
Refund Process
- Once we receive and inspect the returned product, we will process your refund.
- Refunds will be issued to the original payment method within 7 business days.
Exchanges
- If you wish to exchange a product, we will ship the replacement item once the original product has been received and inspected.
- Additional shipping charges may apply for exchanges.
Non-Returnable Items
For health and safety reasons, opened or used products cannot be returned or exchanged.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
Thank you for choosing Mushkeez. We strive to ensure every customer enjoys a positive experience with our products!